Refund policy

We want you to love your Hematiteforce bracelet. Every piece is quality-checked before it ships, and if anything isn't right when it reaches you, we'll always do our best to make it right. Just reach out to us at contact@hematiteforce.com and we'll take care of you.

1. Return Window

You have 30 days from the date of delivery to request a return or exchange. To be eligible, items must be unworn, unused, in their original condition, with all original packaging and tags intact.

2. How to Start a Return

  1. Email us at contact@hematiteforce.com within 30 days of delivery. Include your order number, the reason for the return, and photos of the item and packaging.
  2. We will reply within 2 business days. If your return is approved, we will send you a return authorization and the return address.
  3. Pack the item securely in its original packaging and include your order number inside the package.
  4. Ship the package with a trackable shipping service and email us the tracking number. We are not responsible for returns lost in transit without tracking.
  5. Once we receive and inspect the item, we will email you the result and process any approved refund as described in Section 7.

Items returned without prior approval cannot be processed.

3. A Note on Color & Appearance

Screens display color a little differently from one device to the next, and studio lighting or photography can subtly shift how a product looks. Because of this, the exact shade or finish of your bracelet may vary slightly from the images on our website. This is completely normal and isn't considered a defect.

4. Items We Cannot Accept

Because our products are worn close to the body, for hygiene reasons we cannot accept any item that has been worn, used, opened, altered, or damaged after delivery.

We also do not accept returns or exchanges for change-of-mind reasons, including but not limited to:

  • Changed your mind
  • Ordered by mistake
  • No longer needed
  • Did not like the style or color

5. If Your Item Arrives Damaged, Defective, or Incorrect

This is the part we never want you to worry about. If your bracelet arrives with a defect, gets damaged in transit, or isn't the item you ordered, please contact us as soon as possible with a quick photo of the item and the packaging. Once verified, we'll arrange a replacement or a refund at no cost to you.

6. Return Shipping

If the return is due to our error, we cover all shipping costs. For other approved returns, return shipping is the customer's responsibility. We don't charge a restocking fee. Original shipping charges are non-refundable unless the return is due to our error.

7. Refunds

Once an approved return is received and inspected, we'll let you know the outcome and issue any approved refund to the original payment method within 10 business days. Your bank or card issuer may need a little extra time to post it.

8. Order Changes & Cancellations

We process orders quickly so they can reach you as soon as possible. If you'd like to change or cancel your order, please contact us as early as you can and we'll be glad to help. Orders can be cancelled for a full refund before they have shipped. Once an order has shipped, we can no longer cancel it, and the return policy above applies after it arrives.

9. Questions?

We're always happy to help. Reach us anytime at contact@hematiteforce.com